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| EMessaging with GTC Direct | ||
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EMessaging is a quick and easy way to stay in contact with us at GTC Direct. It works on a process very similar to a simple email system whereby you create a new message, give it a title and type your message. Then you send it to us here at GTC Direct where one of our staff will process the message and respond to you. There is no need for an email program as the EMessaging system is integrated into the website. You can check on the progress of a message by logging into your account and viewing your messages. |
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| A message has five different states as shown below | ||
| Unread in your EBox |  |
Waiting for you to read |
| Read in your EBox |  |
Read by you and awaiting a reply or closure |
| Unread in our EBox |  |
Waiting for us to read |
| Read in our EBox |  |
Read by us awaiting a reply |
| Closed |  |
Old messages no longer in use |
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Once you have read an EMessage you can either reply to it or close it. The messages can be passed backwards and forwards until the process is completed. When you place an order with GTC Direct, confirmation of this order is via EMessage and any updates on your order will also be sent via EMessage. You will also get an initial confirmation of your order via email. For more details on the ordering process see How is my Order Processed.In order to use the EMessage system you need to Create an Account. This is free and only takes a minute to do. As well as EMessaging you get the full range of services offered by GTC Direct to our account holders Before using the EMessage System, please read our Guidelines for use as these contain important points for your protection |
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