Privacy Policy

Grange Trading Co Limited is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it - When you place an order, or use any online form on our web site we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time.

We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send e-mail entitled "NO MAIL" to webmaster@gtc-direct.com

We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail entitled "NO RELATED INFORMATION" to webmaster@gtc-direct.com

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send e-mail entitled "NO INFORMATION DISCLOSURE" to webmaster@gtc-direct.com

If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled "REMOVE FROM DATABASE" to. We will take steps to ensure that the information is deleted as soon as reasonably practicable.

Our use of Cookies and other information gathering technologies - Cookies are small text files on you computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.

You will not be able to create a shopping basket if your browser is set to disallow the creation of cookies. The creation of a cookie on your computer does not give the web site any access to other information such as your e-mail address.How we protect your information - We endeavour to protect the information you provide and there are various security procedures that have been put in place, as set out in this policy.

We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is gtc-direct.com. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Sale of business - In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.

Updating your details - If any of the information that you have provided to Grange Trading Co Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to webmaster@gtc-direct.com or by sending a letter to Grange Trading Co Limited
Changes - If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the web site so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.

How to contact Grange Trading Co Limited. - We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to webmaster@gtc-direct.com